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Account Administration
  1. How do I add payment details to my ZipDX account?
  2. How do I update the payment details in my ZipDX account?
  3. How do I add a new person to my account?
  4. How do I see or download past invoices?
  5. Can I easily register a number of conference participants or organizers?
  6. What is an “Authorized Domain?”
  7. How can I determine the cost for calling to/from a very distant place?
  8. Can I edit the ZipDX profiles of participants in my organization?
  9. Can I delete users from my ZipDX account?
Creating a Conference
  1. How to create a conference using the ZipDX web portal?
  2. Can I schedule a conference using my Outlook calendar?
  3. Can I schedule a conference using my Google Docs Calendar?
  4. How do I setup recurring conference calls?
  5. Can I create a recurring conference with arbitrary exceptions to the schedule?
  6. How do I add my own information to the conference invitation email?
  7. What’s the simplest way for someone to join my secure conference call?
  8. What is a conference template?
  9. What are all these settings in a conference template?
  10. Can I play an announcement to participants as they join my conference?
  11. Can a past conference recording be played back into a later conference?
  12. Can I schedule playback of a past recording to a new conference?
  13. Can my Outlook or Google meeting invitations include a click-to-join link for mobile users?
Joining a Conference
  1. Help! My ZipDX home page has changed. How to I join a conference?
  2. Can I play an prerecorded announcement to participants as they join the conference?
User Profiles
  1. How do I add a phone to my profile?
  2. How do I get ZipDX to call me at meeting time?
  3. What is “Call-Me?”
  4. What is Auto-ID?
Managing a Live Conference
  1. Dashboard 101: An Introduction to the Conference Dashboard
  2. Dashboard 201: Host Controls
  3. Dashboard 202: Participant List
  4. Dashboard 203: Activity Display
  5. Dashboard 204: Text Chat
  6. Is there a way to lookup someone I need added to a conference in progress?
  7. Is there any way to have live operator assistance available?
  8. Can I dial out to someone to add them to my conference?
Breakout Rooms & Participant Groups
  1. What are breakout rooms?
  2. How do I move between breakout rooms?
  3. How does the waiting room work?
  4. What is One-Way Glass?
  5. How do I assign participants to groups?
  6. Can I have more breakout rooms?
  7. Can I broadcast an announcement to all of the breakout rooms?
  8. Can I have serval configuration of breakout rooms in one conference?
Recording & Transcription
  1. Can I record a ZipDX conference call?
  2. How do I access the recording of a ZipDX conference call?
  3. Can I share access to the recording of a ZipDX conference call?
  4. Can I set a ZipDX conference call to be transcribed?
  5. How do I access the transcript of a ZipDX conference?
  6. How can I share access to the transcript of a ZipDX conference call?
  7. How do I use the Transcript Viewer?
  8. How do I make corrections to a conference transcript?
Miscellaneous
  1. How do I disable voting for specific participants?
  2. What do I need to know to allow ZipDX traffic directly onto our network?
Post-Conference Reporting
  1. Introduction to the ZipDX Conference Summary
  2. Introduction to Conference Event Logs
  3. Introduction to QA Reporting
  4. Introduction to Conference Diagnostics
  5. Investigating a Poor Conference Experience
Multilingual Conferencing
  1. What is a multilingual conference call?
  2. When is it appropriate to use a multilingual conference call?
  3. Estimating the cost of a multilingual conference.
  4. How do I create/schedule a multilingual conference?
  5. How-To Video: Creating a simple multilingual conference
  6. How to I change to another language channel?
  7. Do you have assets to help me educate my clients about ZipDX Multilingual conferencing?
  8. As an interpreter, how do I deal with a conference involving more than two languages?
  9. How-To: Setting up a virtual classroom for teaching interpreters.
WebSharing & Webcams
  1. Can I share my computer screen with conference participants?
  2. Can I record my WebShare presentation?
  3. How do I access the WebShare playback?
  4. Can I give others access to the WebShare recording?
  5. WebShare Wisdom: Tips for Getting Started Using WebSharing
  6. Can I download the WebShare recording?
  7. Can I use my webcam to make a personal appearance in my conference call or webinar?
  8. As a presenter how do I control the webcam?
  9. Can I select a different webcam?
  10. WebShare not Working?
Slideshow
  1. What is Slideshow?
  2. How do I prepare visuals for use with Slideshow.
  3. How do I set a conference call to use Slideshow.
  4. How do I execute a Slideshow presentation.
Web Phone
  1. What is the Web Phone?
  2. What’s required to use the web phone?
  3. Does the web phone work on a Mac?
  4. How do I access the Web Phone?
  5. How can I verify that I can access the web phone?
  6. What can I do if I’m having trouble connecting via web phone?