Call Transcription

Business Issue/Requirement

A transcription of a meeting is useful for reviewing a meeting after it has occurred. If the transcription can be generated as the meeting takes place, then it is also useful for participants that join late, or need to refer back to something said earlier. If the transcription is of sufficient quality, it can provide access for the hearing-impaired. With the proper links, the transcription can provide easy access to the original audio recording. Speaker identification should be included with the transcription text. Security features similar to those associated with an audio recording should be provided.

ZipDX Feature

ZipDX offers two kinds of real-time transcription: Scribble and Scribe. Both tools capture audio separately from each participant and transcribe it while the meeting is taking place. Scribble uses fully-automated transcription technology; it is about 80% accurate and typically takes 30 seconds. Scribe uses professional transcribers; it is about 95% accurate and typically takes 2-3 business days.

The ZipDX Transcription Viewer shows the transcription (including identifying the speaker, or at least the phone connection associated with the speaker).

Use This Feature

The Organizer can enable Scribble or Scribe by selecting them from the list of conference features, by selecting them within a conference template for any conferences of that type, or by turning them on during a call using the phone dialpad or ZipDX dashboard. The Viewer can be accessed from for in-progress and completed conferences. The Organizer can specify whether the transcript is private or is accessible by others.

When the conference is over, the Organizer can share a link with others so that they can access the Viewer. (The Organizer must also mark the transcription as accessible to others.)

Transcription is an extra-cost feature. Scribble is considerably less expensive than Scribe. A ZipDX Account Administrator can decide whether Organizers will have access to Scribble and Scribe, and can also set limits on retention time periods for the transcription and associated recordings.

More information on Transcription is available here.