ZipDX

What's required to use the web phone?

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Q: What's required to use the web phone?
There are three primary requirements when using the ZipDX web phone:

  1. A computer running an appropriate web browser
  2. Suitable internet access
  3. A suitable audio device

(1) Computer & Browser

The ZipDX web phone works in the Chrome and Firefox web browsers running on Chromebooks, Linux, Microsoft Windows and Apple’s OSX.

 

web-phone-browser-icons

It does not work in Microsoft Internet Explorer, Edge, Opera or Safari.

Note: Interpreters making use of ZipDX multilingual capabilities must use Chrome.

(2) Internet Access

To deliver clear, uninterrupted sound to and from a conference the web phone requires a reliable, continuous internet connection. It needs only a 100 kbps in each direction, making it usable on even slower DSL services.

Wi-Fi connections tend to be variable, which can lead to dropped calls or gaps in conversation. Therefore, we recommend conference participants using the web phone use a wired Ethernet connection to their local network switch or router.

(3) Audio Devices

The web phone requires access to a microphone and speakers.

These may take one of several forms:

  • The built-in microphone & speakers on a laptop
  • An analog headset connected to the computer’s internal sound card
  • A USB-connected headset (pictured above left)
  • A USB-connected speakerphone device (pictured above right)
  • A Bluetooth wireless headset or speakerphone device (pictured above middle)

While any of these will work, we’ve found that a headset with a boom-mounted microphone consistently delivers the best experience for a single participant.