How do I add payment details to my ZipDX account?

Q: How do I add payment details to my ZipDX account?
A: Changes in a ZipDX account, such as adding payment details, are accomplished via the web portal at www.zipdx.com.

Most ZipDX customers pay their monthly invoice automatically by adding credit card details to the account. This can be done by anyone with administrative access to the account. The process is as follows:

  • Log into the web portal at www.zipdx.com.
  • Click on the Accounts tab.
  • Click on the account name.
  • Click on the View/Edit Billing button.
  • Add the payment details in the bottom section of the page.
  • Note that there is an option to “Save Credit Card information for recurring billing.”
  • Click on “SAVE” to store the changes to the account.

If there is an amount due the system will process that payment immediately.

If the credit card payment is rejected it’s most likely because the billing address entered doesn’t match the bank records. You can amend the billing address and try again, or contact support@zipdx.com.