Using ZipDX Direct from Polycom Phones

While this information applies to all SIP capable Polycom products, it’s especially aimed at their HDVoice capable products, including; SoundStation IP5000, 6000 & 7000 conference phones SoundStation Duo multi-mode conference phone SoundPoint IP335, 450, 550 650 & 670 desk phones VVX Series Business Media Phones Once the device is configured, placing and receiving calls is straightforward. ZipDX Conference […]

ZipDX Direct For Polycom SoundStation & SoundPoint Phones

OVERVIEW ZipDX Direct is a service offering that enables a complete suite of services for a Polycom IP endpoint, without the need for an in-house or hosted IP-PBX. It delivers these important functions: HDVoice Conferencing: A Polycom IP Phone or IP SoundStation can directly access ZipDX conferencing services, in HDVoice, without the need for a […]

Break-Out Rooms & One-Way Glass

Break-Out Rooms By studying how people behave at physical conferences we are able to extend ZipDX in ways that make the virtual environment of a conference call more like a physical gathering. Consider for example a corporate training event; the entire group of attendees may meet to hear a keynote presentation or discuss matters of concern […]

Create A New Trouble Report

Of course, we want everyone to have a spectacular and productive experience using ZipDX, but occasionally problems do occur. If you have suffered something unexpected during a ZipDX call you can email support@zipdx.com or use this form to report the incident.  This form collects the information necessary for us to investigate the nature of the incident. Please […]

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Patents

ZipDX  includes some entirely unique features and technologies that are protected by the following US patents: 7,343,008: Identity-based Conferencing. 7,986,644: Multi-fidelity Conferencing Bridge. 8,175,244: Tele-Conferencing with Simultaneous Interpretation & Floor Control. 8,370,142: Real-Time Transcription of Conference Calls. 9,396,182: Multi-lingual conference bridge with cues and method of use. Other patents are pending. Licensing and other intellectual property […]

About

ZipDX is more than the average telephone conferencing service. In fact, we have moved audio collaboration into the next generation. Like you, we’ve dealt with all the frustrations and annoyances from traditional conferencing-service providers, because we thought we had to. You don’t have to settle. ZipDX LLC was formed in 2007 to reinvent conferencing. We […]

Project & Client Tracking

Business Issue/Requirement: There may be a requirement to track conference calls according to the project or client with which they are associated. Professional services firms (e.g., accountants, attorneys) sometimes bill conferencing expenses back to their clients. You may want to track usage by project for expense management reasons. ZipDX Feature: With ZipDX, the Meeting Organizer […]

Accounting

Business Issue/Requirement: Managing conferencing costs is always an important business consideration. Conferences must only be initiated by authorized personnel listed on the organization’s conferencing account. Management of this list should be online and instantaneously effective, without requiring a telephone call or E-mail to the service provider. Calls should be authorized by an easily recognized identifier […]

Support for Polycom VTX-1000

Business Issue/Requirement: The Polycom VTX-1000 is a unique device that enables wideband audio over the traditional PSTN, which is normally limited to narrowband communications. In standard operation, one VTX-1000 can call another; they will recognize each other and “train” so they can send digitally encoded wideband to each other. This model works fine, but only […]