Archive for Knowledgebase

What do I need to know to allow ZipDX traffic directly onto our network?

Data Center IP Address Ranges: US West Coast: 166.88.23.0/24 (/24 implies subnet mask 255.255.255.0) US East Coast: 76.74.151.96/27 (/27 implies subnet mask 255.255.255.224)   TCP/IP Ports SIP signaling: ports 5060-5070 (TCP & UDP) RTP media: ports 12000-14999 (RTP, TCP & UDP) DNS: port 53* NTP: port 123* HTTP: port 80* HTTPS: port 443* *These ports are commonly […]

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Can a past conference recording be played back into a later conference?

Why Do This? To establish context it’s helpful to know why this capability was developed. Consider an investment firm that gives quarterly briefing to investors. This is often done live via conference call. In that case, everyone dials-in at the scheduled time and leadership makes their presentation. This has certain implications for team giving the briefing. They […]

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When Can I Join My Conference Call?

It’s a simple question, yet we hear is surprisingly often, so it bears examination. Exactly when can you join a ZipDX conference call? As with most things, the answer is simple, but there are a few variables that bear examination. It’s most common for ZipDX conferences to be be scheduled in advance. This is certainly […]

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Configuring the Web Phone for Relay Interpretation

While we refer to our linguistic capabilities  as “multilingual conferencing,” in truth most ZipDX conferences involving interpreters are bilingual, involving just two languages. This situation is readily addressed by a single interpreter, who need to only choose the direction of interpretation, for example; from EN-into-ES, or from ES-into-EN. When a conference involves three or more […]

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How do I access a WebShare recording?

Anything recorded during a ZipDX conference is available in your list of Completed Conferences. You can access the recording as follows: Log into the ZipDX web portal using your email address and PIN. Scroll down to the Completed Conferences section of your home page. Click on the title of the conference in question to access […]

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Can I play an announcement to participants as they join?

It can be necessary to play a prerecorded announcement to participants as they join a conference. Most typically this involves an official compliance warning. Such a message details the terms a participant accepts by joining the conference. There are several ways to play a prerecorded message as participants join the conferences. Using the “Custom Announcement” […]

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Can I edit the ZipDX profiles of participants in my organization?

When an organization adopts ZipDX as their preferred conferencing platform they quite often register a number of meeting organizers and participants in the system. As they are registered in the system they each get their own ZipDX profile. Their profile contains information about them, from their PIN to the various telephone numbers where they can […]

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How to I join a conference?

ZipDX is continuously evolving. We refine existing capabilities, and add new ones, driven by things we learn from customers. Typically the changes are subtle, often entirely invisible to the average user. Occasionally, the changes are more obvious. That’s the case in our most recent update. We have made it easier for participants to join the […]

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Conference Dashboard 203: The Activity Display

For notes about when the conference dashboard becomes available and who has access, please see Dashboard 101: An Introduction to the Conference Dashboard. What Is it? The Activity box is a portion of the dashboard that displays a list of participants who are actively participating in the conference, or undergoing a notable change in status. […]

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