Investigating a Poor Conference Experience

Diagnostic Strategy Now that you how to get access the details of a past conference, we’ll consider some strategy for interpreting what you might find. Complaints will generally fall into different categories. “One-off” complaints are often just that; they happen once. This might be choppy or noisy audio in a particular meeting, or inability to […]

How do I update the payment details in my ZipDX account?

In early October 2022 we were forced to change the payment processors used to handle credit cards. As a result, existing ZipDX customers who pay by credit card must go through a one-time process to update their payment details. Thereafter payment will be made automatically every month. This can be done by anyone with administrative […]

Can I delete users from my ZipDX account?

Each ZipDX user may be one of the following: Account admin – can schedule meetings and manage account(s) Meeting Organizer – can schedule meetings, charged to an account. User – not linked to an account, can only attend meetings scheduled by others. A meeting organizer can be removed from an account, demoting them to user. […]

Introduction to ZipDX QA Reporting

In addition to the post-conference summary and event logs, ZipDX maintains a quality assurance (QA) log that tracks any potential issue with network connectivity during a conference. The QA log is available to the conference organizer once the conference has ended. To access the QA report: Find the conference in your list of Completed Conferences. […]

Introduction to Conference Event Logs

Beyond the post-conference summary, the event logs provide a detailed record of what occurred during a ZipDX conference. Going beyond merely the connections, the event log includes every action performed anyone using the conference dashboard, commands invoked using their telephone keypad, and commands received from afar via the ZipDX API. To access the event logs: […]

Introduction to Conference QA Logs

Introduction to the ZipDX Conference Summary

Here at ZipDX our aim is to provide you the tools to make it easy to hold the most productive conference calls possible. Elsewhere on this site we’ve detailed tools for creating conferences via various means. Also, the conference dashboard for managing a conference in-progress. This page introduces reporting on completed conferences. When a conference […]

How do I make corrections to a conference transcript?

Preface: The conference organizer can access the transcript in the web portal, as described here. If required, they can share access, including allowing someone else to edit the transcript. What follows details the tools available for editing the transcript. Click on the Edit Mode button in the upper right corner of the Transcript Viewer. The […]

How do I use the Transcript Viewer?

The following is a basic guide to using the Transcript Viewer. Once in the Transcript Viewer, buttons in the upper right of the page offer the following: Edit Mode: A special mode that allows making corrections to the transcript. Download Archive: Downloads a ZIP archive that contains all of the recorded audio snippets and related […]

Can I share access to the transcript of a ZipDX conference call?

There are two possible contexts for sharing access to a conference transcription: A conference that is currently in-progress. A completed conference. There process is similar in both cases, but occurs in different places in the ZipDX web portal.