Archive for Knowledgebase

Introduction to ZipDX QA Reporting

In addition to the post-conference summary and event logs, ZipDX maintains a quality assurance (QA) log that tracks any potential issue with network connectivity during a conference. The QA log is available to the conference organizer once the conference has ended. To access the QA report: Find the conference in your list of Completed Conferences. […]

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Introduction to Conference Event Logs

Beyond the post-conference summary, the event logs provide a detailed record of what occurred during a ZipDX conference. Going beyond merely the connections, the event log includes every action performed anyone using the conference dashboard, commands invoked using their telephone keypad, and commands received from afar via the ZipDX API. To access the event logs: […]

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Introduction to the ZipDX Conference Summary

Here at ZipDX our aim is to provide you the tools to make it easy to hold the most productive conference calls possible. Elsewhere on this site we’ve detailed tools for creating conferences via various means. Also, the conference dashboard for managing a conference in-progress. This page introduces reporting on completed conferences. When a conference […]

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How do I make corrections to a conference transcript?

Preface: The conference organizer can access the transcript in the web portal, as described here. If required, they can share access, including allowing someone else to edit the transcript. What follows details the tools available for editing the transcript. Click on the Edit Mode button in the upper right corner of the Transcript Viewer. The […]

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Can I have a ZipDX conference call transcribed?

Scribble: Automated Transcription ZipDX was the first conference service to offer real-time transcription. Our patented process, which we call Scribble, leverages an AI-powered transcription engine that processes each participant separately. This ensures that participants are consistently identified and cleanly transcribed, even when participants talk at the same time. The transcription process runs in real-time, with […]

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