Archive for Knowledgebase

How do I see or download past invoices?

Someone who is an Administrator of a ZipDX account has online access to tracking of current usage and an archive of past usage, including invoices. Log into the ZipDX web portal using your email address and PIN or passphrase. Click on Accounts. Click on Balance Amount shown for the desired account. This will display a […]

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A Virtual Classroom for Interpreters

Introduction The following is guidance for instructors using ZipDX as a virtual classroom to teach simultaneous interpretation. Students and instructor are located anywhere in the world, in a quiet place with web access. Each is effectively in their own interpreting booth. Initially instructor will address all students in a common language; traditional conference call with […]

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Can I schedule playback of a past recording to a new conference?

Scheduled vs Unscheduled Playback In an earlier KB article we detailed how to allow conference participants to dial-in to hear a previously recorded briefing. That approach provides for unscheduled playback of the recording any time a participant connects and enters the playback conference code. It does not provide any way to arrange a scheduled playback […]

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Recurring Conferences with Exceptions

Whether board meetings, daily virtual stand-ups, or routine operations calls, ZipDX customers often hold recurring conference calls. There are in fact three ways to schedule a conference call; via Outlook Calendar, Google Calendar or the ZipDX web portal. Each approach provides for recurring conferences. However, these existing tools didn’t answer every situation adequately, which left […]

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Q: What can I do if I’m having trouble connecting via web phone?

When the ZipDX Web Phone cannot connect to our service it presents an error message like the following: NotAllowedError: Permission denied Failure to connect. It may be blocked. Try to restart your browser. If using WiFi, a wired network connection may work better. In reality, the web browser doesn’t know why it can’t connect to […]

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Can my meeting invitations include a click-to-join link for mobile users?

When creating your Outlook or Google Calendar meeting invitation you can add information that will become a clickable link for participants joining by smart phone. Different smartphones (iPhone, Android) behave differently in this regard, and may depend on what application is being used to display the message (email, calendar, text messaging). iPhone iPhone is easiest. If […]

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What do I need to know to allow ZipDX traffic directly onto our network?

Data Center IP Address Ranges: US West Coast: 166.88.23.0/24 (/24 implies subnet mask 255.255.255.0) US East Coast: 76.74.151.96/27 (/27 implies subnet mask 255.255.255.224) TCP/IP Ports SIP signaling: ports 5060-5070 (TCP & UDP) RTP media: ports 12000-21999 (RTP, TCP & UDP) DNS: port 53* NTP: port 123* HTTP: port 80* HTTPS: port 443* *These ports are commonly allowed […]

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Can a past conference recording be played back into a later conference?

Why Do This? To establish context it’s helpful to know why this capability was developed. Consider an investment firm that gives quarterly briefing to investors. This is often done live via conference call. In that case, everyone dials-in at the scheduled time and leadership makes their presentation. This has certain implications for team giving the briefing. They […]

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