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IP-PBX Integration

The ZipDX audio conferencing service uniquely supports wideband audio clients. Participants can connect to the system over the Internet via SIP, and ZipDX can negotiate the G.722 (wideband) codec. In addition, ZipDX allows callers to dial in via the PSTN; these calls will be in narrowband (using the G.711 codec). In any particular conference, all […]

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Partner Support

The following are a series of service advisories relating to the ongoing evolution of ZipDX. Such details are most typically of interest to partners that are accessing the service by way of our web API. October 21, 2014: Removing Support for SSL v3 SSLv3, a greater than fifteen year old technology, has insurmountable security issues  (CVE-2014-3566).  […]

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Glossary

Call-Me Call-Me refers to the ability of the ZipDX system to call a user at the scheduled start of a meeting. This ensures that scheduled meetings always start on-time. For the Call-Me feature to be enabled a meeting participant must have a valid profile within the system. That profile must include at least one “phone” with the […]

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Upload Files

ZipDX customers can use this page to upload one or more files relative to their use of the service. The files must not be more the 50 MB in total. Once the file(s) are successfully uploaded ZipDX staff will automatically be notified. Only the following file types are allowed for upload: doc, docx, gif, jpg, […]

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WebSharing

Business Issue/Requirement In many audio conferencing situations, participants must share slides or other documents. A workgroup may want to work interactively on a spreadsheet or engage in other sophisticated online collaboration. While PowerPoint slide decks can be readily E-mailed, other situations can be optimized and made more collaborative with a desktop-sharing tool. Ideally, a tool […]

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Websharing

When business travel is not an option and emailing large files is not ideal, web meetings are a productive and efficient way to make a client presentation, demonstrate an application, collaborate on a project and much more. ZipDX’s WebSharing feature enables real-time screen sharing with top-quality telephone conferencing. All call participants can view the same […]

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Direct

Overview ZipDX Direct is a service offering that enables a complete suite of services for a Polycom IP endpoint, without the need for an in-house or hosted IP-PBX. It delivers these important functions: HDVoice Conferencing: A Polycom IP Phone or IP SoundStation can directly access ZipDX conferencing services, in HDVoice, without the need for a […]

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Connection & Firewall Issues

CONNECTION AND FIREWALL ISSUES More often than not, the phone should operate without issue when connected to the Internet via broadband. This section lists some potential problems and gives some debugging hints. No DHCP Server: Almost all business and home networks now use DHCP, allowing the phone to automatically be assigned a private IP address. […]

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Phone Configuration

PHONE CONFIGURATION (Not required for “pre-configured” phones) Polycom IP phones are complex and can require extensive configuration information to function optimally. With ZipDX direct, only a few basic settings are required; once input, the phone will get all the rest of the information it needs over the Internet. The settings described here can be input […]

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Web Configuration

ZipDX Direct needs to be able to associate your telephone with your ZipDX profile. It does this by means of your telephone serial number. Assuming your PHONE has already been configured for ZipDX Direct (see next section), here’s what you need to do on the Web: ¨  Register yourself at www.zipdx.com, if you are not […]

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