Archive for Uncategorized

Support for Polycom® HD Voice™ Endpoints

Business Issue/Requirement Polycom is the most recognized manufacturer of conference phones. Its latest tabletop and desktop products incorporate HD Voice technology, which is Polycom’s version of wideband. These new products are SIP-based and connect over the Internet using Voice over IP (VoIP); they will not connect via a traditional PSTN phone line. It should be […]

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Connection via IP-PBX

Business Issue/Requirement Increasingly, organizations are deploying IP-PBX phone systems. In many cases, the phones connected to these PBX’s are capable of wideband audio. However, when someone from a PBX station dials a regular PSTN telephone number, such as a teleconferencing access number, the call is typically routed over the PSTN and therefore restricted to a […]

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Connecting via SIP

Business Issue/Requirement Increasingly, telephone connections are made over the Internet using Voice over Internet Protocol (VoIP), rather than via the traditional public phone line service – Public Switched Telephone Network (PSTN). VoIP provides access to new features and functions, and offers cost and operational efficiencies by combining many applications onto a single network. A conferencing […]

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Wideband Audio Reference Guide

Business Issue/Requirement Traditional telephone instruments and networks carry audio frequencies in narrowband — the range of 300 to 3400 Hertz — a significantly narrower range than the human voice. This is why, for example, when you listen to a talk radio show, you hear a great distinction between the participants in the studio and those […]

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Call Transcription

Business Issue/Requirement A transcription of a meeting is useful for reviewing a meeting after it has occurred. If the transcription can be generated as the meeting takes place, then it is also useful for participants that join late, or need to refer back to something said earlier. If the transcription is of sufficient quality, it […]

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Call Recording

Business Issue/Requirement There are many reasons business people need to record a conference call: to play it back for absent colleagues; use the material for training or review; legal requirements; or to generate a call transcript. The recording needs to be available with the highest possible audio quality, and readily accessible to those who need […]

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In-Conference Features

Business Issue/Requirement There are numerous challenges associated with a host wanting to monitor and control various aspects of the conference, especially as the number of participants grows. It’s critical for the host to know who is talking in real-time and it’s often impossible to recognize each participant by voice. Plus, a host may want to […]

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International Access

Business Issue/Requirement The business world is getting smaller, and conference call participants are located all over the world. Convenient, reliable, cost-effective access is essential for these frequent conference callers, including easy access via mobile phones. ZipDX Feature There are multiple methods through which ZipDX hosts and participants can access ZipDX calls. We offer a toll-free […]

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Maximizing Conference Security

Business Issue/Requirement Many conferencing systems have customers use the same “conference code” for every call. As many conference calls cover confidential company information, this is dangerous. It can leave your call vulnerable to access by unauthorized and often unwelcome people; both internal and from external companies, either on purpose or “accidentally. ” Only invited participants […]

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Codes & Templates

Business Issue/Requirement There are many types of meetings, such as a product announcement, Webinar or “all hands” meeting, that require different settings from a typical teleconference. Sometimes, a conference host wants to publish a conference invitation to a large group or start an impromptu conference without any advance scheduling. Conference codes are a convenient way […]

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