Archive for Help

Advanced Conference Calling Features Available to Savvy Market Researchers

Focus groups are a core part of market research. Moving beyond the limits of physical gatherings, market research companies often use conference calls as a means to hold virtual focus groups. The ubiquity of the telephone network allows a research team to assemble the perfect mix of participants, delivering the optimal set of insights to […]

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Conference Calls: Etiquette 101 – Who is speaking please?

As you might well imagine, I attend my fair share of conference calls. I recently joined a call announcing my arrival in standard fashion, “Hello everyone, this is Michael.” That would have been fine, except that on this particular call, there were in fact three people named Michael! This had the potential to create considerable […]

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3 Easy Steps to Improving the Audio Experience of Your Conference Call

Meetings are a fact of business life. Ideally, all would be face-to-face, but a fast-moving world and widely dispersed groups make conference calling an indispensable alternative. We usually give little thought to conference calls. Individual attention to the points below can improve your group experience tremendously. 1. Quiet Location Choose wisely the spot from which […]

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Refining How Multilingual Conferences Are Created

Refining How Multilingual Conferences Are Created

We are pleased to announce that it’s now easier and more straightforward to setup a multilingual conference call! Until now setting up a multilingual conference call required entering a somewhat obtuse string of characters into the “Project Tracker” field in the conference template. This instruction setup the various language channels for the conference. While the […]

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Identifying & Eliminating Sources of Echo

Identifying & Eliminating Sources of Echo

When there is echo in a conference, it is usually caused by a malfunction on one of the connections in the meeting. The specific cause of the echo could be a faulty speakerphone or headset, or some other equipment problem or a network problem. The person that does NOT hear the echo is the one CAUSING the echo. […]

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The Complexities Of Toll Free Calling In India

With access lines in over 50 countries, we strive to deliver a superior conference experience with global reach. From years of this effort we have amassed considerable experience with the complexities of the global telephone network. I’d like to share a few tips to help meeting hosts engage participants in India as smoothly as easily […]

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Good Advice On Conference Calling Etiquette

Good Advice On Conference Calling Etiquette

While there are time that the internet seems like a vast desert, that sense is diminished when I encounter a hidden gem of  online wisdom. Syndi Seid’s web site is one such recent find. Called simply Advanced Etiquette, it’s an absolute treasure trove of good advice.  Ms Seid is an internationally recognized authority on matters of business protocol and […]

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