Archive for January, 2016

Conference Calls: Etiquette 101 – Who is speaking please?

As you might well imagine, I attend my fair share of conference calls. I recently joined a call announcing my arrival in standard fashion, “Hello everyone, this is Michael.” That would have been fine, except that on this particular call, there were in fact three people named Michael! This had the potential to create considerable […]

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Posted in: Best practices

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Dashboard Magic #1: How to bring someone into a conference

The ZipDX dashboard is a web-based tool that provides a powerful suite of features to manage a conference in progress. These tools let conference organizers moderate their own conferences, achieving all the benefits of operator assisted conferencing, but without the cost or intrusion of a live operator. While the dashboard can do many things, this […]

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Posted in: Feature Profile

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Product Review: The Jabra BIZ 2400 Duo USB Headset

Introduction Jabra is a well-established name in the realm of professional headsets. Based in Scandinavia, you’ll find Jabra products deployed in offices and call centers around the globe. The Jabra BIZ 2400 Duo headset is a model that connects to a computer via USB, and also has a Bluetooth radio, allowing it’s use with a […]

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A Primer on Interpretation Over-The-Phone

A Primer on Interpretation Over-The-Phone

Everything is going global. Interaction among governments, trade organizations, educational institutions, and even multi-national businesses, increasingly occur in the international sphere, where language barriers can be a problem. Interpretation solves this problem. Interpreters are skilled professionals who allow people speaking different languages to interact. Interpreters have been around for decades and are growing in importance […]

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Posted in: Multilingual

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Recommending Headsets for Interpreters Using ZipDX Multilingual

We routinely conduct introductory training for conference interpreters starting to use ZipDX. Before they can join a live training call they must first verify that their computer, headsets and internet access are appropriate for the task. Our online Starting Guide For Interpreters is offered to help them prepare. While many interpreters already have the required […]

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Posted in: Multilingual

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3 Easy Steps to Improving the Audio Experience of Your Conference Call

Meetings are a fact of business life. Ideally, all would be face-to-face, but a fast-moving world and widely dispersed groups make conference calling an indispensable alternative. We usually give little thought to conference calls. Individual attention to the points below can improve your group experience tremendously. 1. Quiet Location Choose wisely the spot from which […]

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Posted in: Best practices

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