What is One-Way Glass?

It’s not uncommon for a conference service to allow “break-out rooms” in support of private conversations away from the main conference. A ZipDX conference offers eight such private rooms adjoining the main conference. However, room #8 is a special case as it features One-way Glass. One-way Glass provides a dedicated, private conference room specifically for […]

How does the waiting room work?

The Waiting Room is a special form of breakout room. If enabled by the conference organizer all Participants joining the call will automatically be placed in the waiting room. Hosts joining the call are never passed into the waiting room. While in the waiting room Participants hear only music, they cannot chat amongst themselves. When creating […]

How do I move between breakout rooms?

The following is based upon a conference at the default setting of 10 rooms. Oh, The Places You’ll Go! Before you know how to move between rooms it’s useful to know the scope of options available: Room 0 is the main conference room. Rooms 1-7 are private sub-rooms for conversations away from the main conference […]

What are breakout rooms?

By default each ZipDX conference call has a main room (0) and eight (1-8) break-out rooms. Breakout rooms are private areas where some of the conference participants can go to have a conversation away from the rest of the group. While there are many applications for break-out rooms, virtual training is one common example. A […]

How can I determine the cost for calling to/from a very distant place?

All of the exact rates for calling anywhere are available via an on-line tool. The following process details how to access and use that tool: Log into www.ZipDX.com using your email address & PIN. Click on the Accounts tab. Click on “Surcharge Lookup” in the upper right corner. Enter all or part of a telephone number of […]

What is an “Authorized Domain?”

When a ZipDX account is established it may includes one or more “Authorized Domains.” This setting determines how much access the account administrator has to certain information. For example, when a ZipDX account administrator bulk provisions participants via CSV upload they are given file with the results of the process. For participants whose email addresses […]

Can I easily register a number of conference participants or organizers?

Creating the CVS File This feature allows you to import a CSV file to register Organizers and Participants. The CSV file can be easily generated from spreadsheet software such as Excel; you can prepare a spreadsheet with a row for every user you wish to add. The following table details the required and optional content […]

How do I add payment details to my ZipDX account?

Most ZipDX customers pay their monthly invoice automatically by adding credit card details to the account. This can be done by anyone with administrative access to the account. The process is as follows: Log into the web portal at www.zipdx.com. Click on the Accounts tab. Click on the account name. Click on the View/Edit Billing […]

Knowledgebase

How do I verify network access to the ZipLine 3.0 web phone?

This page is provided as a simple way to evaluate whether a facility network allows access to the ZipLine 3.0 web phone. At a computer inside the facility network use either Chrome or Firefox to make a test call to our Wideband Audio demo. The following button will launch ZipLine 3.0 web phone in a […]