Audio Conferencing Blog

A Primer on Interpretation Over-The-Phone

Posted by mjgraves on January 11, 2016

Everything is going global. Interaction among governments, trade organizations, educational institutions, and even multi-national businesses, increasingly occur in the international sphere, where language barriers can be a problem. Interpretation solves this problem. Interpreters are skilled professionals who allow people speaking different languages to interact. Interpreters have been around for decades and are growing in importance […]

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Tags: CI, conference, consecutive, interpreter, multilingual, SI, simultaneous

Posted in: Multilingual

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Recommending Headsets for Interpreters Using ZipDX Multilingual

Posted by mjgraves on January 8, 2016

We routinely conduct introductory training for conference interpreters starting to use ZipDX. Before they can join a live training call they must first verify that their computer, headsets and internet access are appropriate for the task. Our online Starting Guide For Interpreters is offered to help them prepare. While many interpreters already have the required […]

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Tags: analog, Headset, headsets, interpeters, interpreter, multilingual, USB

Posted in: Multilingual

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3 Easy Steps to Improving the Audio Experience of Your Conference Call

Posted by mjgraves on January 4, 2016

Meetings are a fact of business life. Ideally, all would be face-to-face, but a fast-moving world and widely dispersed groups make conference calling an indispensable alternative. We usually give little thought to conference calls. Individual attention to the points below can improve your group experience tremendously. 1. Quiet Location Choose wisely the spot from which […]

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Posted in: Best practices

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Refining How Multilingual Conferences Are Created

Posted by mjgraves on September 24, 2015

We are pleased to announce that it’s now easier and more straightforward to setup a multilingual conference call! Until now setting up a multilingual conference call required entering a somewhat obtuse string of characters into the “Project Tracker” field in the conference template. This instruction setup the various language channels for the conference. While the […]

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Tags: conference, multilingual, project tracker, scheduling

Posted in: Help

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New Feature: Send Reminder Email

Posted by mjgraves on June 15, 2015

Last week saw the rollout of a small, but very handy, new feature. You may not even have noticed the change, which is right on your home tab of the ZipDX web portal. In just two clicks you can now send a reminder email to someone that’s been invited to a conference call.

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Tags: reminder

Posted in: Feature Profile

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Understanding Conference Roles

Posted by mjgraves on May 28, 2015

ZipDX is a continuously evolving platform for virtual meetings. The latest release of the service consolidates access to the various “roles” available to conference participants, adding two brand new roles in the process. In the past, when an organizer created a conference they would invite people using their email addresses. In the process, it was […]

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Tags: auditor, host, interpreter, observer, participant, roles

Posted in: Feature Profile

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Identifying & Eliminating Sources of Echo

Posted by David Frankel on April 24, 2015

When there is echo in a conference, it is usually caused by a malfunction on one of the connections in the meeting. The specific cause of the echo could be a faulty speakerphone or headset, or some other equipment problem or a network problem. The person that does NOT hear the echo is the one CAUSING the echo. […]

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Tags: Dashboard, echo, Lecture, mute, noise

Posted in: Best practices, Good Ideas

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Feature Profile: Lecture Mode

Posted by mjgraves on January 7, 2015

Not all conference calls are created equal. Some are a casual discussions amongst a small group of associates, while others are more formal presentations to a larger audience. ZipDX has several features to help ensure an exceptional conference experience when a large audience is involved. Lecture mode is one such feature. While at its heart […]

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Tags: Lecture, mute

Posted in: Feature Profile

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Entrepreneur On How to Make Your Conference Calls Run Flawlessly

Posted by mjgraves on October 27, 2014

A short while ago I discovered an article entitled, “How to Make Your Conference Calls Run Flawlessly.” Written by Dana Brownlee for Entrepreneur.com the article contains some sound advice. Of course, I’m drawn to anything that touches upon conferencing. This is, after all, ZipDX, and we’re all about better conference calls as a means of […]

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Tags: call-me, Dana Brownlee, Dashboard, engagement, Entrepreneur.com, roll-call, text chat, webshare

Posted in: Good Ideas

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Removing Support for SSL v3

Posted by mjgraves on October 21, 2014

This advisory pertains to those ZipDX customers that are using our API to integrate ZipDX services with their own software systems. We plan to remove support for SSL V3 on November 15, 2014. Please make sure you are communicating with our servers using at least TLSv1 prior to that date. SSLv3, a greater than fifteen […]